- The first customers of the National Bank have complained to the bank that they charge them to cancel the mistake of giving free money.
- The FNB says this is not the case – and that it will never charge you money to correct your mistakes.
- The bank believes that random timing and a long weekend can be confusing.
- Visit the Business Insider South Africa website for more stories.
The First National Bank (FNB) says that it does not charge customers for a cancellation fee by withdrawing weekly "money" in their account, even though a number of enemy customers claimed social media.
FNB charges cancellation fees ????????
– Nkhluleko Themba Joshua Ndlangamandla (@Ntjosh) June 19, 2019
Customers who believe they have seen such payments are wrong, FNB Consumer Director Christoph Nieuwoudt told Business Insider South Africa.
There are no payments because the accounts for these accounts have not turned, he said.
"The money in the customer's accounts was not deposits in the same way as the FNB fix event is not a cancellation."
Instead, changes in bank accounts were due to delays in processing debit card operations, the bank notes.
Read also: FNB gave away free money – what happens if you don't pay it back
The FNB believes that a combination of factors, including a long weekend that contained the 15th of the month, may cause confusion.
By the 15th of the month, the planned debit orders and related payments were pending over the weekend and ended this week. This means that such payments would have been reflected in the financial statements soon after the FNB's free money was issued.
This, the bank says, could have led to the belief that normal payments were related to customers' views on their accounts.
"We are ready to work with each client individually to help them understand what their" salary "will be," Nieuwoudt says.
Customers who received money from FNB's apparently available balances on Tuesday, just to apparently withdraw these money on Wednesday, were not impressed when they saw the payments they believed were related to the fiasco.
The FNB could only have dragged the biggest Throne in normal view. Accepting a small loan is worrying, then canceled …. but you will be charged a cancellation fee.
– Culprit (@CulpritEnter) June 19, 2019
FNB accounts must be closed. Your bank account cannot be the one that is revealed and there is no explanation, just a cancellation and a transaction fee. Anyone can do anything with your account. Go to Standard Bank Okes. This bank is not real
– AthaBaby (@Athabzz) June 19, 2019
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